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Fast fixes and ticketing for GetYourGrooveOn plugins.
Check the common issues below first — most problems resolve in under a minute. If you're still stuck, open a ticket and we'll help.
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Most common fix: Quit your DAW completely → reopen → run an AU rescan (Logic Plug-in Manager).
AU install location: /Library/Audio/Plug-Ins/Components

Before you open a ticket

Please include:
  • Your macOS version (Apple menu → About This Mac)
  • Your DAW + version
  • Plugin name + version
  • Exact error text + screenshot if possible
  • If licensing: the email used for your GYGO account
If you just purchased, wait ~10–30 seconds then reopen the plugin to refresh your license status.

Quick fixes

  • Restart your DAW — Logic caches AUs aggressively
  • Reboot macOS if install or scan got stuck
  • Check Privacy & Security for blocked plugin prompts
  • Re-download if the installer fails
  • Increase buffer size (256 → 512 → 1024) for crackles
Supported baseline: macOS 12+ · 8GB RAM · Intel or Apple Silicon
Full specs: System Requirements

Common issues

  • Confirm you're logging in with the same email as your portal account.
  • If you just purchased, wait ~10–30 seconds and reopen the plugin.
  • If you hit your activation limit, release an old machine in Portal → Activations.
  • Still failing? Open a ticket with the exact error text.
  • Quit Logic completely.
  • Open Logic Pro → Settings → Plug-in Manager and run a rescan.
  • Confirm the plugin is in: /Library/Audio/Plug-Ins/Components
  • Reopen Logic. It sometimes takes one full restart after first install.
Go to System Settings → Privacy & Security. If you see a message about the plugin being blocked, click Allow Anyway, then reopen your DAW.
  • Download again — partial downloads can appear corrupted.
  • Use the newest installer from the Portal.
  • On a corporate network? Try another connection.
  • Try right-clicking the installer → Open.
  • Increase your DAW buffer size (try 256 → 512 → 1024).
  • Close heavy background apps — browser tabs can cause spikes.
  • Apple Silicon is recommended for best performance.

GYGO plugins are standard macOS Audio Units:

  • Quit your DAW.
  • Go to /Library/Audio/Plug-Ins/Components/ in Finder.
  • Delete the plugin file (e.g. STONRFUZZ.component).
  • Restart your DAW.

Uninstalling doesn't affect your account or license. Free an activation slot in the Portal if needed.

Audio Units are installed at:
/Library/Audio/Plug-Ins/Components

Note: this is the system Library, not your home folder Library.

Still stuck? Email support@getyourgrooveon.com or log in to open a ticket.