GetYourGrooveOn Refund Policy
This Refund Policy explains how refunds are handled for GetYourGrooveOn digital audio software plugins and related products.
1. Payment Processor / Merchant of Record
Purchases on GetYourGrooveOn may be processed by Paddle.com (“Paddle”), our payment partner and Merchant of Record. Your checkout may reference Paddle, and your receipt may be issued by Paddle.
2. 14-Day Refund Window (Paddle Buyer Terms)
In accordance with Paddle’s checkout buyer terms, customers may request a refund within 14 days of purchase. This helps reduce chargebacks and ensures a consistent experience for customers.
3. Digital Products
Our products are digital downloads (software). After purchase, you may receive access to downloads, license keys, and activation features. If a refund is issued, access may be revoked and any related license entitlements may be disabled.
4. How to Request a Refund
The fastest way is to contact Paddle support using your purchase details. You can also contact us and we’ll help route the request:
Email: support@getyourgrooveon.com
Please include the email used at checkout and any order reference (if available).
5. Refund Method & Timing
Approved refunds are issued back to the original payment method. Processing times vary depending on the payment method and your bank or card issuer.
6. Exceptions / Abuse
We reserve the right to limit or refuse refunds in cases of suspected fraud, abuse, or repeated refund behavior, consistent with applicable law and Paddle’s policies.
7. Changes to This Policy
We may update this policy from time to time. The “Last Updated” date at the top indicates when changes were made.