Purchases on GetYourGrooveOn are processed by Paddle.com ("Paddle"), our payment partner and Merchant of Record. Your checkout experience, receipt, and billing statement will reference Paddle. By completing a purchase, you also agree to Paddle's applicable buyer terms.
Our products are digital software delivered by download. Once a license has been downloaded or activated, the transaction is considered fulfilled. We offer a 14-day courtesy refund window (see Section 3) as a goodwill measure, not as an acknowledgment of any defect or obligation.
Purchasing constitutes your confirmation that you have reviewed the product description, system requirements, and any available demo or trial version, and that the product is suitable for your intended use. GetYourGrooveOn is not responsible for incompatibility arising from your hardware, operating system, DAW, or third-party software environment.
As required by our payment processor, customers may request a refund within 14 days of the original purchase date. Refund requests submitted after 14 days will not be considered, regardless of circumstance.
The refund window runs from the date of purchase, not from the date of download or first use.
System requirements are published on our System Requirements page. It is your responsibility to verify compatibility before purchasing. Incompatibility with your specific system, DAW, or workflow does not constitute grounds for a refund if your system meets the published minimum requirements.
If you are unsure whether a plugin will work in your environment, please contact support before purchasing. We are happy to help you evaluate compatibility in advance.
To request a refund within the eligible window, contact us directly:
Please include the email address used at checkout and your order reference number. We will review your request and coordinate with Paddle as needed. Please contact us before initiating any dispute or chargeback — we can typically resolve issues faster through direct support.
Approved refunds are returned to the original payment method. Processing times vary by payment method and card issuer and are outside our control once issued.
Upon refund approval, your license will be revoked and all activations disabled. Continued use of the software after a refund is issued constitutes a violation of the End User License Agreement.
If you initiate a chargeback or payment dispute without first contacting GetYourGrooveOn support, we reserve the right to permanently ban your account, revoke all licenses, and contest the dispute with your payment provider using purchase records, download logs, and activation data. Fraudulent chargebacks may be reported to relevant authorities.
We take a straightforward approach: if there's a genuine problem, contact us and we'll make it right. Chargebacks create unnecessary friction for both parties and will be contested.
We reserve the right to limit or refuse refunds in the following circumstances:
THIS REFUND POLICY DOES NOT CONSTITUTE A WARRANTY OF ANY KIND. THE SOFTWARE IS PROVIDED "AS IS" AS DESCRIBED IN THE EULA. GYGO'S DECISION TO OFFER A COURTESY REFUND WINDOW DOES NOT IMPLY ANY OBLIGATION TO DO SO FOR FUTURE PURCHASES OR IN ANY SPECIFIC CIRCUMSTANCE.
We may update this policy from time to time. The "Updated" date at the top of this page reflects the most recent revision. Continued use of our products and services after a policy update constitutes acceptance of the revised terms.
GetYourGrooveOn · support@getyourgrooveon.com
