Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account information: email address, password (stored securely), and profile/account settings.
• Support messages: content you send us for troubleshooting or account help.
• License and activation information: plugin license/activation events tied to your account.

We also collect limited technical information to operate licensing and activations:

• Machine identifier hash and machine label for activation tracking and deactivation.
• App/device metadata (e.g., plugin version) to support compatibility and debugging.

2. Payments

Purchases are processed by Paddle.com ("Paddle"), our payment partner and Merchant of Record. We do not store full payment card details. Paddle collects billing and transaction details to complete purchases, manage taxes/VAT, and handle refunds. Paddle's own privacy policy governs data they collect at checkout.

3. How We Use Information

We use your information to:

• Create and manage your account.
• Provide downloads, licenses, trials, and activations.
• Operate fraud prevention, abuse prevention, and activation limits.
• Respond to support requests and troubleshoot issues.
• Improve stability, security, and user experience.

4. Cookies & Analytics

We use cookies for login session management and basic site functionality. We may use analytics tools (such as aggregate page performance monitoring) to understand how the site is used and improve the Services. We do not use advertising cookies or sell data to ad networks.

5. Data Sharing

We do not sell your personal information.

We may share information only when necessary to operate the Services:

• With Paddle to complete transactions and comply with tax obligations.
• With service providers for hosting, security, and email delivery.
• If required by law, court order, or legal process.

6. Data Retention

We retain account, purchase, and activation records for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will remove personal data that we are not legally required to retain.

7. Security

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

8. Your Choices

You may access and update certain account information through the portal. You may contact us to request account deletion, subject to legal and recordkeeping requirements.

9. Regional Privacy Rights

California residents (CCPA): You have the right to know what personal information we collect, request deletion of your personal data, and opt out of any sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@getyourgrooveon.com.

EEA / UK residents (GDPR): You have the right to access, correct, or delete your personal data, object to or restrict certain processing, and lodge a complaint with your local data protection authority. Our legal basis for processing is performance of a contract (account and license fulfillment) and legitimate interests (fraud prevention, security). To submit a data request, contact us at support@getyourgrooveon.com. We will respond within 30 days.

We process data of EEA/UK users in the United States. Where required, we rely on standard contractual clauses or equivalent transfer mechanisms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Updated" date at the top of this page reflects the most recent revision. Continued use of the Services after changes means you accept the updated policy. For material changes, we will make reasonable efforts to notify users via email or a notice on the site.

11. Contact

GetYourGrooveOn  ·  support@getyourgrooveon.com